Privacy Policy

This Privacy Policy outlines how Muhammad Shaheen Transport L.L.C. (“we,” “our,” or “the Company”) collects, uses, protects, and discloses information obtained through our website mstrservice.com and related services.

1. Who We Are

This website is operated by M. Shaheen Transport L.L.C UAE (mstrservice), a logistics company specializing in freight forwarding, customs clearance, warehousing, and last-mile delivery across the GCC. For privacy-related inquiries, please refer to the contact section below.

2. Data We Collect

We collect personal data to provide services, respond to inquiries, and improve user experience. This includes:

Identity & Contact Data: Name, email address, phone number, location (via contact forms)
Technical Data: IP address, browser type, cookies, and device information
Transactional Data: Inquiry details, service preferences
Sensitive Data: We do not intentionally collect sensitive health-related data

Legal Basis: Data is collected based on user consent and our legitimate interest in providing requested services.
Personal data may also be generated through technical processes such as contact forms, cookies, analytics, and third-party embeds.

3. Comments

When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

4. Media

If users upload images or documents, these may be publicly accessible. We advise avoiding uploads that contain embedded location data (EXIF GPS).

5. Contact Forms

We use a contact form plugin to collect:

Name, email, phone, location, reason for inquiry, and message
Retention: Contact form submissions are stored for 6 months for customer service purposes
We do not use this data for marketing

6. Cookies

Our site uses cookies for:

Session management
Analytics tracking
Plugin functionality
Social media integrations

You can manage cookie preferences via your browser settings.

7. Analytics

We use Google Site Kit to collect anonymous analytics data, including traffic sources, page views, and user behavior.

Users may opt out via browser settings or Google’s opt-out tools
For more information, refer to Google’s Privacy Policy

8. reCAPTCHA Protection

This site is protected by Google reCAPTCHA to prevent spam and abuse.

- reCAPTCHA may collect hardware and software information, such as device and application data
- Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service

9. Who We Share Your Data With

We may share data with:

Hosting providers
Analytics services
Form plugins
Security tools (e.g., reCAPTCHA)

All third parties are GDPR-compliant. Their privacy policies are available upon request.

10. How Long We Retain Your Data

Contact form entries: 6 months
Analytics records: 1 year
Customer service records: 10 years (if applicable)

11. What Rights You Have Over Your Data

You may request:

Access to your personal data
Correction or deletion
Export of your data

To exercise these rights, contact us via the method listed in the contact section.

12. Where Your Data Is Sent

We may store or process your data using services located outside your country of residence. This includes:

Website hosting
Cloud storage platforms
Analytics and security tools

If you are located in the European Union, we take steps to ensure your data is protected according to EU privacy standards. This includes working with trusted service providers who follow strong data protection practices and legal safeguards.

13. Contact Information

For privacy concerns, please use the contact form provided on our website or reach out via the designated support channel.

14. How We Protect Your Data

We implement:

SSL encryption
Two-factor authentication
Staff training on data protection
Internal audits and privacy reviews

15. Data Breach Procedures

In case of a breach, we:

Notify affected users within 72 hours
Report to relevant authorities
Maintain internal logs and response protocols

16. Data Breach Procedures